Your customer service, run like a growth channel.
We answer WhatsApp, Instagram, TikTok and email for fast-growing e-commerce brands — in Arabic, French and English, with the cultural finesse the Gulf expects.
Fixed monthly retainer · Live within three working days
< 5 min
First reply, on average
3
Languages, one team
7/7
Days a week, on Growth
0
Hires, visas or payroll
Channels we cover
WhatsAppInstagram DMsTikTokMessengerEmailShopify inboxand moreThe problem
Every unanswered message is a cart left behind.
Founders end up doing support at midnight: answering the same questions, on four channels, with no one to hand over to.
01
The same five questions, all day
“Where is my order?”, “Does it come in beige?”, “How do I return it?” — answered one at a time, by the founder.
02
Evenings and weekends go dark
A message sent at 9 p.m. Riyadh time waits until Monday morning. By then, the cart is gone.
03
The same customer, three different answers
No reply on Instagram, so she writes on WhatsApp, then on TikTok. Three threads, three people, three answers that contradict each other — and one customer who stops trusting the store.
04
Hiring locally is slow and heavy
Recruitment, visas, training and payroll for a team you cannot keep busy all year.
What we do
Four things we take off your plate.
An outsourced support desk that works inside your tools, in your voice — and reports on what it changed.
01
One inbox, every channel
WhatsApp, Instagram DMs, TikTok, Messenger and email — handled in one place by one team, so nothing waits for a handover.
02
Arabic, French, English
Native-level replies with the courtesy codes the Gulf expects, and the precision European customers notice.
03
Replies in minutes, not days
A first response under five minutes during coverage hours: fewer abandoned carts, fewer refund requests.
04
Plug-and-play, no hiring
We plug into your tools in days. No recruitment, no visas, no payroll — one fixed monthly retainer.
Languages
Native in the languages your customers actually write in.
One team covers the Gulf and Europe — the same conversation quality, with the codes of courtesy each market expects.
Arabic
Saudi Arabia · UAE · Kuwait · Qatar
Gulf-friendly Arabic, formal or dialect, with the greeting, apology and follow-up formulas local customers expect.
French
France · Belgium · Morocco · Lebanon
The tone of a European brand: precise, warm, never template-sounding.
English
International · GCC expats
Clear, neutral business English for worldwide orders and expatriate customers.
How it works
From first call to a running desk in ten days.
No migration project, no new software to learn: we work inside the tools you already use.
Audit call — 30 minutes
We look at your channels, message volume, response times and the questions that repeat most.
Set-up — 3 working days
Access to your inbox, a written tone-of-voice guide, macros, escalation rules and a test run in your voice.
Go live
Your conversations are answered by our team, under your brand name, in the languages you chose.
Weekly report
First response time, resolution rate, top questions and lost-sale reasons — plus what to fix in the funnel.
Plans
A fixed monthly retainer, built on your message volume.
No per-message billing, no set-up fee. Your proposal follows the 30-minute audit, and the coverage is written into it.
Starter
For brands testing outsourced support.
- Up to 300 conversations a month
- WhatsApp and email
- Monday to Saturday, any hour
- One language
- Monthly report
Growth
For brands scaling across channels.
- Up to 1,000 conversations a month
- WhatsApp, Instagram, TikTok and email
- Seven days a week
- Two languages
- Weekly report and escalation protocol
Scale
For high-volume stores.
- Volume quoted to your seasonality
- 24/6 coverage
- Three languages
- Dedicated agent, with back-up
- SLA, upsell and review-collection scripts
Every plan is quoted after the audit, based on your volume, channels and coverage hours.
Why us
Europe and the Gulf, in the same team.
We are not a call centre reading a script. We are a small, senior team that treats your inbox as a revenue channel.
Two cultures, one team
Based in Bahrain, working with European brands: we read both sets of customer expectations, not just the language.
Customer success, not complaint handling
Every conversation is a chance to keep a customer: upsell, review requests, win-back messages.
Numbers in writing
First response time, resolution rate and satisfaction — reported every week, not promised in a pitch.
Your voice, documented
A tone-of-voice guide and an approval workflow, so every reply sounds like your brand and no promise is invented.
FAQ
The questions founders ask us first.
Free audit
Let's look at your inbox together.
Thirty minutes, no slides: we review your channels, your response times and the messages that cost you sales.
- A written summary after the call
- A fixed retainer proposal, no per-ticket billing
- Live within three working days
Reply within 12 hours
Two teams: Bahrain and Paris